What To Expect When You Hire A Private Investigator For The First Time - 3 Glaring Questions

tools and accessories of private investigaor


What does a private investigator do? 

Do your services cost a lot? 

Are you going to help me solve my case?

These are just some of the questions that first-timers ask a private investigations agency.  Often they’d say something like this: “I wasn’t sure about getting a personal investigator. I’m not exactly sure how it works. I hope I’m not making a mistake by contacting you. Am I doing this right? Is it legal?” 

After years of taking these phone calls myself, I’ve concluded that most people are unaware of how private investigators operate. Our Melbourne-based private investigation firm has encountered a lot of prospective clients. Most of them think we have authoritative powers similar to the police -- but we don’t. Some even ask me if I can provide them with some legal advice -- I can’t. There are also instances where people would ask if we are willing to engage in any criminal acts -- really? 

We get it; after all these years people are still ignorant about private investigations. 
So allow me to take this opportunity to enlighten your awareness about hiring private investigators, along with what you should know about us and our operations. Obviously, I can’t speak on behalf of every professional, and I am unaware of your current situation. But I can tell you how we operate when you call our firm, and I firmly believe that majority of what I’m going to say will also hold true for other private investigation companies.


Who Exactly Are You Calling?

You are calling a private investigations company based in Melbourne, Australia.  We specialize in multiple fields of investigation, specifically the following:

  • Insurance Fraud Investigator
  • Domestic Investigator
  • Criminal Investigator
  • Missing Person/Skip Trace Investigator
  • Computer Forensic Investigator
  • Defense Investigator


Our services vary depending on the type of investigation we conduct. For instance, if you’re looking to hire one of our insurance fraud investigators, we will perform the following services for you. 

  • Scene Investigations (ie, workplace or vehicle accidents)
  • Recorded Statements
  • Activity Checks
  • Alive and Well Checks
  • Surveillance


Is Doing Illegal Activities Part of your Job?

Let me clear this out once and for all. NO, our firm does not engage in illegal activities, nor does other private investigations companies for that matter. It’s also not a part of our job list either. Our job is primarily centered on conducting private investigations. We are knowledgeable of the laws of investigations, and we are fully aware of our limitations. 

Our business has a license, as well as our private detectives. If we do engage in unlawful doings, then we risk potentially going to jail, getting fined, or completely lose our license that we’ve worked for hard to earn. So if you are looking for someone to break the law for your convenience, then we, nor any other private investigations firm is the right fit for the job. We’d instead use our skills, training, and background to help you in accomplishing your goals


What’s Going To Happen When You Call Us?

You will most likely get an answer from a certified private investigator.  Our PI’s will tend to your needs and answer each of your questions. We also treat each caller with utmost consideration. There will be people who know who they’re calling, while there will be some that call without prior ideas with whom they are calling.  We will always begin the conversation with the standard, ‘how can I help you?’ question. 

We are not prophets; we cannot predict your needs, so we are going to ask you one thing: be honest. Tell the truth about your current situation. Hiding any information will limit us from accomplishing the investigation. What’s worse is that you’re going to lose our trust, and we will no longer do business with you the next time you call us. 

In addition, be aware that we do not accept every case that comes our way. There are some important factors that we consider first before taking a case. If we think that we are unable to help you with the case, then we tell you right away. We won’t force things, as it will only complicate things — not to mention waste your time. Also, every initial consultation is always free of charge. 



Hiring a private investigator is pretty much the same as hiring other professionals. If you are calling for the very first time, it’s pretty natural that you have a lot of questions hanging in your head. These three questions serve as a heads up, so the next time you call us, or any other private investigations firm, you are fully aware of who we are and what we do. 


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